1. Eligibility
1.1 Defective Product: You may request a refund if the eBook purchased is defective or corrupted, making it unreadable or unusable.
2. Process
2.1 Requesting a Refund: To request a refund, please contact us at contact@traditplanner.com within 1 hour of your purchase. Provide the following information in your refund request:
- Order number
- Reason for the refund request
- Description of the issue with the eBook
2.2 Investigation: Once we receive your refund request, we will investigate the issue to verify the defect or problem with the eBook.
2.3 Refund Approval: If your refund request is approved, we will initiate a refund to your original method of payment within a reasonable timeframe.
3. Time Frame
3.1 Refund Decision: If your request meets the eligibility criteria and the eBook has not been downloaded or accessed, we will initiate a refund to your original method of payment. Refunds may take 5-7 business days to process depending on your financial institution
4. Contact Us
4.1 Contact Information: If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
- Website: www.traditplanner.com
- Email: contact@traditplanner.com
